An order can be canceled if we have not cut it yet, so if you need to cancel an order, please call immediately to ensure that we cancel the order before it is processed. Once an order has been processed (Cut, Sheared, or Plate Saw Cut), it cannot be returned. All cancellation orders must be called in.
The materials sold from this website are cut from larger stock to meet your exact order specifications therefore, we do not accept returns. All sales are final. Please make sure all order details are correct before finalizing your order.
However, we understand mistakes can and do happen. Please contact us as soon as possible if an error has been made, and we will make it right.
Refusal of delivery is not accepted without approval from a Metal Pros team member. The buyer may be held responsible for outgoing and return freight costs in such situations. Restocking fees may also be issued. Metal Pros LLC is not responsible for unloading material upon delivery. If required, please make sure you have the proper equipment in place to unload material at the time of delivery.